At Baby Style BD, we want you to shop with confidence. We carefully check our products before dispatch and make every effort to ensure that your order reaches you correctly and in good condition.
Please read the following policy carefully before placing your order.
1. Product Checking at Delivery
Where the courier service allows it, customers are encouraged to check the product in front of the delivery person before making payment.
If you receive an incorrect, visibly damaged, or defective product, please inform the delivery person and contact our customer support team as soon as possible.
Once an order has been accepted and the delivery person has left, certain issues may require additional verification before an exchange or return can be approved.
2. Exchange Policy
We offer an exchange facility for eligible products.
An exchange may be requested if:
- You received a wrong product.
- The product has a manufacturing defect or was damaged before delivery.
- You received the wrong size, where size exchange is available.
- The received product does not match the product you ordered.
Exchange requests are subject to product availability and our verification process.
3. Exchange Conditions
To be eligible for an exchange, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags, packaging, and accessories intact where applicable.
- Not show signs of washing, alteration, damage, or use.
- Be reported to us within the specified exchange period.
Products that do not meet these conditions may not be eligible for exchange.
4. Size Exchange
We understand that choosing the right size for babies and children can sometimes be difficult.
If you receive a size that does not fit, you may request an exchange where the product is eligible and the required size is available.
Please check the size chart on the product page before placing your order to reduce the possibility of sizing issues.
Size exchange does not apply if the product has been used, washed, altered, damaged, or is otherwise not in its original condition.
5. Return Policy
If you wish to return an eligible product instead of requesting an exchange, please contact our customer support team first.
Return delivery charges are the customer’s responsibility, unless the return is due to an error on our part, such as sending an incorrect product.
Please do not send a product back without contacting our support team and receiving return instructions.
6. Refund Policy
Our primary solution for eligible product issues is exchange.
A refund may be considered in situations where:
- We are unable to provide a replacement for an eligible issue.
- The product was incorrectly sent by us and a suitable replacement is unavailable.
- An order has been cancelled before dispatch and a payment has already been made.
Refund eligibility will be determined after reviewing the specific circumstances of the order.
For Cash on Delivery orders, no refund is required when payment has not yet been collected.
7. Non-Returnable / Non-Exchangeable Items
The following situations may not be eligible for return or exchange:
- Products that have been used or worn.
- Washed or altered products.
- Products damaged after delivery due to customer use or improper handling.
- Products without their original packaging or tags, where applicable.
- Items damaged due to normal wear and tear.
- Products returned without prior approval from our customer support team.
Certain products may also have specific return or exchange conditions mentioned on their individual product pages.
8. How to Request an Exchange or Return
To request an exchange or return:
Step 1: Contact our customer support team with your order number.
Step 2: Explain the reason for your exchange or return request.
Step 3: Provide clear photos or videos of the product if requested by our support team.
Step 4: Our team will review your request and confirm whether it is eligible.
Step 5: If approved, we will provide you with the necessary instructions for returning or exchanging the product.
Please wait for confirmation from our team before sending any product back.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
For faster assistance, please provide:
- Order number
- Customer name and phone number
- Photos or videos of the received product
- A brief description of the issue
Our team will review the issue and provide the appropriate solution according to this policy.
10. Delivery Charges
Original delivery charges are generally non-refundable.
If a return is requested for reasons such as a change of mind, incorrect size selection, or other customer-related reasons, the applicable return delivery charge will be the customer’s responsibility.
If the issue occurred because we sent an incorrect or defective product, we will review the case and determine the appropriate delivery-charge arrangement.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests can only be accepted if the order has not already been processed or handed over to the courier.
Once an order has been shipped, cancellation may no longer be possible.
12. Important Note
We recommend checking your product carefully at the time of delivery whenever possible.
Product colours may appear slightly different due to photography, lighting, and individual screen settings. Minor variations in colour or appearance may not qualify as a product defect.
Baby Style BD reserves the right to review each return or exchange request individually and determine eligibility based on the condition of the product and the circumstances of the request.