Orders inside Dhaka are usually delivered within 1–3 working days, while deliveries outside Dhaka generally take 3–5 working days. Delivery time may vary depending on the location, courier service, weather, or other unexpected circumstances.

We offer an exchange facility for eligible products in accordance with our exchange policy. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. For size-related issues, exchange may also be available depending on product availability.

Yes. We encourage customers to check their order in front of the delivery person before making payment, where the courier service allows it. This helps ensure you receive the expected product.

Yes. We offer Cash on Delivery (COD) across Bangladesh. You can place your order online and pay when your order is delivered to you.

Please check the size chart provided on the product page before placing your order. We recommend comparing the measurements with your child’s current clothing for a better fit. If you are unsure about the size, you can contact our customer support team for assistance.

Once your order has been processed and handed over to the courier, we may provide you with the relevant delivery or tracking information. You can also contact our customer support team with your order number for an update on your order status.

Please contact our customer support team as soon as possible after receiving the order. Keep the product, packaging, and other order details intact until the issue is reviewed. We will guide you through the next steps according to our exchange policy.

Yes. We deliver our products to customers across Bangladesh, including Dhaka and other districts. Delivery charges and delivery times may vary depending on your location.

You can contact our customer support team through phone, WhatsApp, or email during our business hours. For order-related inquiries, please keep your order number ready so we can assist you more quickly.

If your order has not yet been processed or handed over to the courier, you may be able to request a change or cancellation. Please contact us as soon as possible after placing your order. Once an order has been shipped, changes or cancellations may no longer be possible.

We make every effort to display products as accurately as possible. However, slight differences in colour, pattern, or appearance may occur due to lighting, photography, and individual screen settings.